Return & Refund Policy

Last updated: September 8, 2026

At Lurexoo, we want you to feel confident when shopping with us. If there is an issue with your order, we're here to help.

🔄 Returns

We accept return requests for eligible items within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, where applicable.
• You must provide your order number and relevant details about the item.

Some products may not be eligible for return due to hygiene, safety, or other product-specific considerations.

📩 How to Request a Return

To request a return, contact us at:

lurexoo67@gmail.com

Please include:

• Your order number
• The reason for the return
• Photos or videos of the product, if applicable

Our team will review your request and provide further instructions if the return is approved.

Please do not send an item back before receiving return instructions from us.

💰 Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Depending on your payment provider, it may take additional business days for the refund to appear in your account.

📦 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at lurexoo67@gmail.com.

Please provide your:

• Order number
• Description of the issue
• Clear photos or videos showing the problem

We will review the issue and work with you toward an appropriate resolution.

🚚 Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs may be the customer's responsibility.

If the issue resulted from an error on our part, we will review the situation and provide appropriate instructions.

❌ Cancellations

If you need to cancel your order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee cancellation once an order has been processed or shipped.

⚠️ Non-Returnable Items

Certain products may not be eligible for return due to their nature, including items that are:

• Used or damaged after delivery
• Missing original packaging where required
• Subject to hygiene or safety restrictions
• Specifically identified as non-returnable on the product page

💬 Questions?

If you have any questions about our Return & Refund Policy, please contact us:

📧 lurexoo67@gmail.com.

🕒 Monday – Saturday | 10:00 AM – 6:00 PM (IST)